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Faq

Frequently Asked Questions

1. How do I make a purchase?

Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click ‘Add to cart’. Your chosen item will appear in your shopping cart on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the cart to see its contents in the ‘mini cart’ at any time. When you’re ready to place your order, select Proceed to Checkout from the mini cart and follow the straightforward prompts to complete our one-step checkout process. If you have any problems, please contact customer care at sales@ashhautecouture.com, (+91) 9819 15 53 56 — available 10am- 6pm, Monday to Saturday.

2. Can I order by telephone?

Yes  call us with details of the item you wish to purchase and your billing information and we will process your order. Customer Care is available on (+91) 9819 15 53 56 10am to 6pm, Monday to Saturday).

3. How do I find a specific item?

If you know exactly what you are looking for, you can search our online store by product category under the Shop menu. Once you have selected your desired category, you can filter the listings further using the options on the left of the page. Throughout the site there is also a search function in the top right-hand corner, which can be used to look for products using keywords or a web code.

4. How do I know if an item is in stock?

Most items shown are in stock. When you roll over a product, you can immediately see its size availability. If a size is greyed out in the rollover, or marked as sold out in the drop-down on the product page, this means the item is out of stock in that size. Items that are not yet in stock may be marked Coming Soon: add these items to your Wishlist and you will receive an email when they land. Alternatively, you can inform us of your interest by contacting Customer Care on (+91) 9819 15 53 56   available 10am- 6pm, Monday to Saturday. Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing

5. What payment methods does  ASHHAUTECOUTURE.COM accept?

We accept credit, debit, PayPal, Visa and MasterCard. Cash on delivery is available for Mumbai orders only.

6. Is it safe to use my credit card online at ASHHAUTECOUTURE.COM?

We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

7. How will I know if you have received my order?

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order. Only after your credit-card details have been approved, the delivery address has been verified and the items located, will your order be accepted and the items shipped. At this point you will receive a second email from us confirming your order. If any of the items you have ordered are unavailable from our warehouse, we will try our best to locate them from our ASHHAUTECOUTURE.COM store. If this is not possible you will be quickly informed of the out-of-stock pieces and your payment for the items will not be processed.

8. When will I receive my order?

Orders shipped using our delivery partner, SHIPROCKET, are delivered Monday to Friday between 9am and 5pm. For security reasons, all orders must be signed for upon delivery.

9. Can I collect my order instead?

For security reasons, and because your order must be signed for, we do not partner with local pick-up or service points. We also do not offer redirections. For further information, please contact Customer Care on (+91) 9819 15 53 56 or email sales@ashhautecouture.com

10. Am I able to track my order?

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once you receive this tracking number you can check the current status of your shipment. Alternatively, you can email us on sales@ashhautecoutre.com, and we will track the order on your behalf. If you place an order and choose our same-day shipping service, you will receive a text notifying you of the status of your order.

11. Can I exchange my order?

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as credit, which will enable you to purchase a replacement item quickly and seamlessly.

12. How could I cancel my COD order?

You can cancel the order yourself before shipment. If failed, it means the order has been shipped out already then we can’t cancel it.

13. How do I return an item?

You have up to 2 days to return an item. For full details on the returns process, see our Returns page

14. Can I make an exchange after I receive my parcel?

Please contact Customer Care on (+91) 9819 15 53 56 or email sales@ashhautecouture.com, in order for us to help you. To return for exchange please refer to our return policy.

15. In what packaging will my goods be delivered?

Delivered goods would be packaged in a tamper proof courier envelope.

16. Will ASHHAUTECOUTURE.COM have seasonal sales?

Yes, we will have seasonal sales.

17. Do I have to pay duty and import charges?

For Indian Customers, all product Prices displayed are inclusive of all taxes and duties.
For International Customers, most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on sales@ashhautecouture.com

18. Is my personal information kept private?

Yes.Please be assured that we consider all of the information you share with us to be totally private and confidential. For further details, please read ASHHAUTECOUTURE.COM, Terms and conditions statement. In order to register as a user of ASHHAUTECOUTURE.COM, we ask you to provide us with your name, mailing address and email address. We may use these details to inform you of new goods and services via email. Please note that ASHHAUTECOUTURE.COM does not keep any of your details on the website, and therefore these details are protected from any breach of security on ASHHAUTECOUTURE.COM website.

19. How do I keep my account safe?

In order to keep your ASHHAUTECOUTURE.COM account safe, we recommend you follow the simple steps below. 

a) When setting your password, it must be at least 6 characters and contain at least one uppercase letter and a number. The longer your password is, the more secure it is. 

b) Use a unique password on ASHHAUTECOUTURE.COM. Using a unique password will ensure that if your password is disclosed on another website, it cannot be used on ASHHAUTECOUTURE.COM. 

c) Do not use the same password for your email accounts as you do on sites like ASHHAUTECOUTURE.COM.

d) Change your password periodically. While we do not require users to change passwords after a period of time, it is recommended to update your password periodically. 

e) Change your password if you suspect that any of your accounts you use online on any website has been compromised.

20. Why has my account been locked?

To protect your account, if you do not log in to your ASHHAUTECOUTURE.COM account for one year, or if there are 10 failed login attempts, it will be locked. When you try to log in post both these issues, you will see a message informing you that your account has been locked and we will give you simple instructions on how to unlock it. You can unlock your account by using the 'forgotten password' facility.

21. How do I contact customer care?

If you have any questions which are not currently answered on our site, please contact Customer Care either by email at sales@ashhautecouter.com or call us on (+91) 9819 15 53 56   available 10am- 6pm, Monday to Saturday.

 

 

 

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